Responsibilities:

• Maintain par stock for guest supplies, cleaning supplies, linen, and uniforms.
• Oversee daily servicing and cleaning of rooms and public areas to meet company and AAA 5 Diamond standards.
• Supervise the cleaning of guest and staff restrooms, ensuring compliance with standards.
• Assist in completing attendance registers per company regulations.
• Create duty rosters and manage staffing levels and changes.
• Monitor guest feedback and suggest improvements for performance.
• Assist with resolving guest complaints while upholding company standards.
• Ensure sufficient supply of clean linen and inspect for necessary repairs.
• Contribute to the development of effective housekeeping systems and procedures.
• Ensure compliance with AAA, 5 Diamond, and LQA housekeeping checklists.
• Manage and motivate the Housekeeping team.
• Assist in recruitment and conduct annual performance appraisals for staff.
• Identify and assess training needs for department supervisors and staff.

Job Requirements:

• Minimum of 5 years in a housekeeping management role or similar position.
• Level 3 or above National Vocational Qualification in Housekeeping.
• Knowledge of AAA, 5 Diamond, and LQA standards, as well as hotel operation standards.
• Familiarity with safe product use and Occupational Safety and Health procedures.
• Knowledge of housekeeping planning, administration, and inspection procedures.
• Understanding of cleaning procedures.