Customer Service Kingston

Full Time 6 days ago
Employment Information

All Concentrix team members benefit from:

  • Competitive salary 
  • Pension Plan
  • Paternity Leave 
  • Marriage Leave 
  • Departmental Leave 
  • Lactation Room for returning mothers 
  • Monthly feminine benefits 
  • On-Site nurse 
  • Lunch Subsidy 
  • Health, Life and Critical illness insurance 
  • Transportation 
  • Employee Wellbeing – Psychological, legal and financial advice 
  • Mental wellness partners  
  • Career development 
  • Staff Resource Groups 
  • Site Employee engagement activities 

Job Requirements:

  • Managing high call volume.
  • Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values.
  • Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information.
  • Strive to always deliver first call resolution by setting the customers’ expectations.
  • Check that the customer understands the information given to them and that the customer feels their query is resolved.
  • Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution.
  • Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.


We require that you have:

  • Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level II Certificate in Customer Service.
  • City and Guilds Mathematics and English accepted.
  • Excellent verbal and written communication skills.
  • Good customer focus and adaptability to different personality types.
  • Great problem-solving skills.
  • Great listening and conversational skills.
  • Detail Orientated.
  • MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays.
  • Valid Government ID, NIS, T.R.N.
  • Ability to type a minimum of 30 wpm with 90% accuracy.
     
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