All Concentrix team members benefit from:
- Competitive salary
- Pension Plan
- Paternity Leave
- Marriage Leave
- Departmental Leave
- Lactation Room for returning mothers
- Monthly feminine benefits
- On-Site nurse
- Lunch Subsidy
- Health, Life and Critical illness insurance
- Transportation
- Employee Wellbeing – Psychological, legal and financial advice
- Mental wellness partners
- Career development
- Staff Resource Groups
- Site Employee engagement activities
Job Requirements:
- Managing high call volume.
- Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values.
- Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information.
- Strive to always deliver first call resolution by setting the customers’ expectations.
- Check that the customer understands the information given to them and that the customer feels their query is resolved.
- Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution.
- Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.
We require that you have:
- Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level II Certificate in Customer Service.
- City and Guilds Mathematics and English accepted.
- Excellent verbal and written communication skills.
- Good customer focus and adaptability to different personality types.
- Great problem-solving skills.
- Great listening and conversational skills.
- Detail Orientated.
- MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays.
- Valid Government ID, NIS, T.R.N.
- Ability to type a minimum of 30 wpm with 90% accuracy.