All Concentrix team members benefit from:

• Competitive salary 
• Pension Plan
• Paternity Leave 
• Marriage Leave 
• Departmental Leave 
• Lactation Room for returning mothers 
• Monthly feminine benefits 
• On-Site nurse 
• Lunch Subsidy 
• Health, Life and Critical illness insurance 
• Transportation 
• Employee Wellbeing – Psychological, legal and financial advice 
• Mental wellness partners
• Career development 
• Staff Resource Groups
• Site Employee engagement activities 

Job Requirements:

• Managing high call volume.
• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values.
• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information.
• Strive to always deliver first call resolution by setting the customers’ expectations.
• Check that the customer understands the information given to them and that the customer feels their query is resolved.
• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution.
• Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level II Certificate in Customer Service.
• City and Guilds Mathematics and English accepted.
• Excellent verbal and written communication skills.
• Good customer focus and adaptability to different personality types.
• Great problem-solving skills.
• Great listening and conversational skills.
• Detail Orientated.
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays.
• Valid Government ID, NIS, T.R.N.
• Ability to type a minimum of 30 wpm with 90% accuracy.