Team Lead

As Team Lead, you will serve as the bridge between frontline staff and management. When management is unavailable, you will be responsible for ensuring smooth operations, maintaining accountability, and leading the team with confidence and professionalism.

KEY RESPONSIBILITIES

Team Leadership

• Supervise and support team members during shifts.
• Assign daily tasks and manage break schedules.

• Foster a positive, productive, and customer-focused work environment.

   

Performance Standards

• Uphold company standards for customer service, presentation, cleanliness, and professionalism.
• Coach team members in real time and provide constructive feedback.
• Recognize achievements and encourage continuous improvement.

Customer Experience

• Deliver exceptional customer service and lead by example.
• Resolve customer concerns and escalations professionally and efficiently.
• Ensure every customer interaction reflects the company's values and service standards.

Sales Leadership

• Support the achievement of daily sales goals.
• Motivate team members to upsell and maximize sales opportunities.
• Monitor performance and communicate concerns or opportunities to management.

Opening & Closing Procedures

• Execute opening and closing duties accurately and consistently.
• Ensure all operational checklists are completed.
• Assist with cash reconciliation and store security procedures.

Cash Management

• Monitor cash handling practices and POS transactions.
• Conduct cash counts and report discrepancies immediately.
• Ensure adherence to company financial procedures.

Inventory Oversight

• Monitor stock levels and coordinate replenishment.
• Report inventory shortages, overages, or concerns.
• Maintain product quality and presentation standards.

Store Presentation

• Ensure the store remains clean, organized, and visually appealing.
• Maintain merchandising standards and product displays.
• Ensure all customer-facing areas meet company expectations.

Events & Promotions

• Support in-store events, promotions, activations, and seasonal campaigns.
• Assist in executing marketing initiatives and special projects.

Compliance

• Enforce health, safety, and operational policies.
• Ensure all team members follow company procedures and protocols.

Reporting

• Prepare end-of-shift reports and communicate operational updates.
• Document incidents, customer feedback, inventory concerns, and team performance issues.

Training & Onboarding

• Assist with onboarding and training new team members.
• Share product knowledge and operational best practices.
• Support ongoing staff development and coaching.

Brand Representation

• Serve as a positive ambassador for the company both in-store and online.
• Participate in promotional content and marketing initiatives as required.

QUALIFICATIONS & SKILLS

• Proven leadership ability and strong team management skills.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Ability to multitask and perform effectively under pressure.
• Solid numerical skills and attention to detail.
• Strong problem-solving and decision-making capabilities.
• Reliable, accountable, and highly professional.
• Comfortable providing feedback and maintaining accountability.
• Flexible availability, including evenings, weekends, and public holidays.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• Minimum 1–2 years of experience in retail, hospitality, food service, or customer service.
• Previous supervisory or team lead experience is strongly preferred.
• Experience in customer-focused or high-volume environments is an asset.

WORKING HOURS

• Flexible schedule including weekdays, evenings, weekends, and public holidays.
• Must be available to support seasonal events, promotions, and peak business periods.

HOW TO APPLY

Interested candidates should submit their resume along with a brief summary of their relevant experience.

Only shortlisted applicants will be contacted.